CSAT basics
How many happy answers do you need to reach your CSAT goal?
To reach a CSAT goal, your new answers must score above it. Divide the gap in happy answers by how far new answers beat the goal.
CSAT basics
Plain guides to CSAT basics: how to read a score, test if a change is real and plan a goal, with worked math you can check in the free GleeMeter calculator.
