Survey tips
How many survey responses do you need for a reliable CSAT score?
For a CSAT score within 5 points, you need between 139 and 385 answers. The closer your score sits to 50%, the more answers you need.
Survey tips
Survey tips for better CSAT data: how many answers you need, when to ask and how to get more replies, with worked math and a free GleeMeter calculator.